JN
Joy N
1 reviews | Active since Jul 2025
09 Jul 2025, 14:36
Frustrated Client
I’m so frustrated with old mutual. I have been trying to withdraw my money for over a month now! I have called, sent emails and even sent a withdrawal request via the portal. I’m getting the worst service ever. Last week when I called I was promised that the withdrawal is being processed, up until today I am yet to receive the money. I’m so frustrated I can’t get access to my own money!
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Old Mutual's replyOfficial
09 Jul 2025, 15:42Hi Joy
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Jul 2025, 15:42
Official
Hi Joy
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management