ZB
Zikhona B
1 reviews | Active since Oct 2019
03 Dec 2024, 15:15
Frustrated client
A policy was opened under my name,without my knowledge in 2020 another one was opened this year.I then went to cancel it.This is probably the second or third month and I still have not received a refund.I then write a complaint and they still they will make a follow-up and get back to me.Its two weeks later now there’s still no word from them nor a refund
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Replies (3)
Old Mutual's replyOfficial
03 Dec 2024, 15:34Dear Zikhona
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email. We are waiting for feedback from our IT department regarding this matter and once available we will share it with you.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email. We are waiting for feedback from our IT department regarding this matter and once available we will share it with you.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Dec 2024, 15:34
Official
Dear Zikhona
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email. We are waiting for feedback from our IT department regarding this matter and once available we will share it with you.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email. We are waiting for feedback from our IT department regarding this matter and once available we will share it with you.
Regards
Old Mutual Complaints Management
ZB
Zikhona B's updateReviewer Update
03 Dec 2024, 15:37After 2-weeks(15 days) and you’re still awaiting feedback from a matter that was first raised on the 18th of October?No refund,no feedback nor communication.THIS IS BEYOND PATHETIC
ZB
Zikhona B's update03 Dec 2024, 15:37
Reviewer Update
After 2-weeks(15 days) and you’re still awaiting feedback from a matter that was first raised on the 18th of October?No refund,no feedback nor communication.THIS IS BEYOND PATHETIC
Old Mutual's replyOfficial
03 Dec 2024, 15:41We understand the delay is frustrating and appreciate your patience. Rest assured, we have escalated your matter for urgent attention. We will update you once we receive feedback from our team.
Old Mutual's reply03 Dec 2024, 15:41
Official
We understand the delay is frustrating and appreciate your patience. Rest assured, we have escalated your matter for urgent attention. We will update you once we receive feedback from our team.