FRUSTRATED CLIENT

On 20 October 2020 I have cancelled my contract number ***9(Optimal Investment Plan 1) which the status says PAID UP. I have been told to wait until I reach 55 years, the reason being I already paid more than R 7000.00. Well I accepted the explanation. Now my problem is the payment of R 550.00 that went through on the 15th of November 2020 while the contract was on PAID UP status and to date I did not receive my refund. Its been 3 weeks now trying to get hold of the consultant. the phone is just ringing.

On 02 December 2020 I received an e-mail saying product charges/ admin fee of the very same contract that I cancelled has been reviewed and changed to R 22.75. My question regarding this is: -where are you going to deduct the mentioned amount?