1 reviews | Active since Oct 2016
Frustrated and ill treated customer
I cancelled my investment policy with old mutual both green light and group scheme on the 10th of February 2025. Old mutual sent me a text to say money due to me will be in my bank by two days and the no deductions will be made. On the 27th the deductions went off and when I tried calling old mutual today the lady was rude saying I shouldn't shout at her and when I told her I'm not I'm just frustrated and want my money she hanged up the call. When I tried calling again the lady put me on hold for about 30min till I hanged up, I have a feeling it's the same lady because she didn't take me fully through the verification questions, her name was Annia. Can you please pay me back my money and refund the debit order that was taken in my account. I feel ill treated by old mutual and this is not the first time such happens when one wants to cancel their policy, I had someone complaining about the treatment of old mutual.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
An administrator just wrote to me, requesting a cession from FNB as the policy is ceded. Why was I not informed about this via e-mail or even a phone call having waited for hours on end on a call.
Old mutual is the worst policy insurer, even in my complaint they just right an e-mail and don't call to give clarity to understand what to do.
An administrator just wrote to me, requesting a cession from FNB as the policy is ceded. Why was I not informed about this via e-mail or even a phone call having waited for hours on end on a call.
Old mutual is the worst policy insurer, even in my complaint they just right an e-mail and don't call to give clarity to understand what to do.
We sincerely apologise for the inconvenience this has caused you. This matter has been escalated to the relevant team, and they will be in contact with you.
Kind regards
Old Mutual Complaints Management
We sincerely apologise for the inconvenience this has caused you. This matter has been escalated to the relevant team, and they will be in contact with you.
Kind regards
Old Mutual Complaints Management