Frustrated and disappointed ex-client

I had a funeral policy with Old Mutual, which I canceled after a few months. I called their head office to cancel the policy, and everything seemed okay as I was informed that my policy had been canceled.

However, a month after canceling my policy, Old Mutual debited my account twice in one day. This happened on Saturday, and when I tried to call them to query the transactions, I discovered they don’t work on weekends. I had to wait until Monday to call. When I finally got through, I explained what happened, and I was told that after canceling my policy, they needed to process two more months' worth of debits. That’s why my account was charged twice in one day.

First of all, when I joined Old Mutual, no one explained this policy to me. I decided to leave the company, but then, yesterday, they debited my account again, despite my previous cancellation.

Once again, I called them and was put on hold for 15 minutes. When my call was finally answered, the Old Mutual consultant said he would transfer me to the correct department. Instead, I was directed to an automated message system that required me to complete a survey before my call was abruptly ended.

I am incredibly frustrated and disappointed with Old Mutual, and I want my money refunded back into my bank account. money refunded back into my bank account.