Frustrated

We received a letter from your company regarding the retirement annuity in October/November addressed to our sister whom passed on over a year ago. As a beneficiary, I went to Old Mutual to ask about the policy and gave them the documents that were requested. Then we get a call from Regina in your Cape Town office stating that we do not have to fill in the documents as the time has lapsed, she will get hold of the policy management people and will revert back to us, this was a month ago, she hasn’t done so and when I called her, she said she will send them an email and then revert back but that has not happened till today.