Frustrated

I initiated a withdrawal from my fund on the 3rd of April 2025. On the 8th of April 2025 I receive a notification that I am to complete a form and send it back to them , along with my ID document. There was no attachment of the form, I called in on the 9th of April and notified them that there was no attachment and they must send me the form. An Agent send me a form on the same day and I complete the form, with my ID document and submit to the email address given. Two days pass and I am still not getting any feedback. I call in again and I am informed that I had completed an incorrect form. Mind you this form I was given by one of their Agent. I ask to be sent the correct form and I sent the form back to them. Again no feedback for another two days after indicating to them that I needed those funds urgently. On the 16th of April I call again to find out what is happening, to my shock, they still do not have the form! On the 17th of April I receive a mail asking me to submit for the 4th time! I then call their call centre and my call continues being pushed down the QUEUE... Pathetic customer service.