CB
Charne B
1 reviews | Active since Oct 2018
23 Jan 2019, 08:27
FRUSTRATED!
I sent an email on the 4 June 2018 requesting to update my beneficiary details on a policy , no one got back to me I then sent another email on the 16th of January 2019, no one responded, the next day I sent an email to the complaint admin email address and to date I have not had anyone respond to my email to assist me with my quiry. I am in complete disbelief that such a reputable company cant assist me with such a simple request. I will never do business with this financial services provider again. You have my word.
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Old Mutual's replyOfficial
23 Jan 2019, 12:08Hi Charne
Thank you for the review.
We apologise for the inconvenience caused. We find that our e-mail team responded as follows:
1. Responded on 06 June 2018 to the 04 June 2018 e-mail;
2. Responded on 18 January 2019 to your e-mail of 16 January 2019 and we received your response today (23 January 2019).
The team therefore rep**** to the e-mails received within 2 working days.
I can also confirm that the beneficiaries has been amended as per your request received this morning.
Regards
Brent Sellidon
Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We find that our e-mail team responded as follows:
1. Responded on 06 June 2018 to the 04 June 2018 e-mail;
2. Responded on 18 January 2019 to your e-mail of 16 January 2019 and we received your response today (23 January 2019).
The team therefore rep**** to the e-mails received within 2 working days.
I can also confirm that the beneficiaries has been amended as per your request received this morning.
Regards
Brent Sellidon
Complaints Management
Best regards,
Old Mutual's reply23 Jan 2019, 12:08
Official
Hi Charne
Thank you for the review.
We apologise for the inconvenience caused. We find that our e-mail team responded as follows:
1. Responded on 06 June 2018 to the 04 June 2018 e-mail;
2. Responded on 18 January 2019 to your e-mail of 16 January 2019 and we received your response today (23 January 2019).
The team therefore rep**** to the e-mails received within 2 working days.
I can also confirm that the beneficiaries has been amended as per your request received this morning.
Regards
Brent Sellidon
Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We find that our e-mail team responded as follows:
1. Responded on 06 June 2018 to the 04 June 2018 e-mail;
2. Responded on 18 January 2019 to your e-mail of 16 January 2019 and we received your response today (23 January 2019).
The team therefore rep**** to the e-mails received within 2 working days.
I can also confirm that the beneficiaries has been amended as per your request received this morning.
Regards
Brent Sellidon
Complaints Management
Best regards,