FRUSTRATED
My late mother's policy was paid out after many struggles, we back again. So there was an amount that was paid to Nedbank for the bond, and Nedbank returned an amount of roughly R 14 000-00 which was returned . I believe is meant to be paid to the beneficiaries enable me to wind up the estate.
It has been 2 months but still nothing. I follow up on a regular basis but am told the matter was escalated to the the processing department. its been 2 months or so.
It took Old mutual a full month to inform me the wrong policy was being cited as i 2 of them.
When exactly will this amount be processed?
I am tired of following up.
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Replies (2)
Old Mutual's replyOfficial
09 Jan 2018, 11:15Dear vimbai-ngwerume
I apologise for the poor service you have experienced. This matter was escalated to our Claims Department. I will ensure that you are kept informed of the progress.
Regards
Carol Olckers
Complaints Management
Best regards,
Old Mutual's reply09 Jan 2018, 11:15
Official
Dear vimbai-ngwerume
I apologise for the poor service you have experienced. This matter was escalated to our Claims Department. I will ensure that you are kept informed of the progress.
Regards
Carol Olckers
Complaints Management
Best regards,
Old Mutual's replyOfficial
15 Jan 2018, 12:43Dear vimbai-ngwerume
Please refer to your email as I have notified you of what is required in order to finalise the claim. On receipt of this information the claim will receive our further attention.
Regards
Carol Olckers
Complaints Assessor
Best regards,
Old Mutual's reply15 Jan 2018, 12:43
Official
Dear vimbai-ngwerume
Please refer to your email as I have notified you of what is required in order to finalise the claim. On receipt of this information the claim will receive our further attention.
Regards
Carol Olckers
Complaints Assessor
Best regards,