TM
Tshepi M
1 reviews | Active since Nov 2025
02 Nov 2025, 07:28
Frustrated
Two-port withdrawal in progress since September 2024
12 months later it’s still in progress. I can’t transact because don’t do their job. Last years withdrawal was paid and it wasn’t closed. I called Old Mutual everyday from 23 October 2025 to get the matter resolved. Every consultant I spoke to told me they’re escalating, no response from any of them. I sent multiple email, no feedback received. I went to the Mall @ Carvival branch, I couldn’t get help. Instead, they called the same call centre that kept on telling me about escalation
Will I ever get help with this?
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Old Mutual's replyOfficial
02 Nov 2025, 14:10Good day Tshepi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Nov 2025, 14:10
Official
Good day Tshepi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management