frustrated

Good day, I am writing to lodge a formal complaint regarding a matter I raised with Old Mutual on Friday. During my call, I inquired about adding a beneficiary to my policy, as I noticed I am currently listed as both the policyholder and the beneficiary. I spoke with a consultant who advised that the change could not be made telephonically and that a beneficiary amendment form would be sent to me. However, it is now Monday and I have yet to receive the form. I am disappointed by the delay and lack of follow-through, especially regarding such a critical matter. Must customers resort to extreme measures to have basic requests resolved? I kindly request that the form be sent to me without further delay and that this issue be escalated accordingly. Your prompt attention would be appreciated. Kind regards,