FRUADULENT POLICY

I noticed a debit order going from account from Old Mutual knowing that i do not have a policy from old so i decided to call them only to find out that the policy was opened in October 2024 and i never got any notification to authorize the mandate. I never received any policy documents from, so i quickly went to their branch in Bellville to check is happening only to confirm that the account was opened, the contact information they had on the system was not mine even the beneficiary of the policy is a person i do not know or even heard off.

I logged a ***** case immediately with Old Mutual, what upset me the most is the fact while they are busy investigating the matter i can not stop the debit orders or else i loose all the deduction that they have already done from my account since November 2024 and the investigation can take about 6months or more according to the lady who was assisting me. Why do i have to be inconvenienced by this? R576 is a lot of money to be taken from my account.

I demand a refund of all the money that was deducted from my account without authorization, and this policy to be cancelled with immediate effect. i want nothing to do with a company that is prepared to de***** their clients just to make sales.