JP
Joyce P
1 reviews | Active since Jul 2024
27 Jan 2026, 15:55
***** from Old Mutual
Hellopeter I am here again with the same issue of ***** from Old Mutual. I last reported that they have been taking some money straight from my person number and they stopped and refunded the money. But I recently noticed that they started taking money again with just a different reference. Please how do we resolve this because most of my colleagues have the same issue. We have been to the branch to report it as well.
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Old Mutual's replyOfficial
27 Jan 2026, 16:12Good day Joyce,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 Jan 2026, 16:12
Official
Good day Joyce,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management