TD
Thabisa D
1 reviews | Active since Oct 2025
12 Oct 2025, 23:00
***** from Old Mutual
Old Mutual let’s its employees create **** policies, they have been using my persal number to open *****ulent policies of people that I don’t even know and I’ve been cancelling these policies so many times. Old Mutual has had many complaints about this but nothing has been done instead they enjoy having employees who are ******!!! I would never have a funeral policy with them because I see the company never beats the allegations. I am annoyed because, how can this happen without my signature and I’m not the only victim. And from what I hear, it has been happening for years.
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Replies (3)Old Mutual's replyOfficial
13 Oct 2025, 08:50Good day Thabisa D,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply13 Oct 2025, 08:50
Official
Good day Thabisa D,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
TD
Thabisa D's updateReviewer Update
13 Oct 2025, 12:22Old Mutual please find your consultant Nokuthula Mhlawuli that keeps on opening these *****ulent policies with my name and details. I do not even know this person, I’m so furious because this is a ******** act and it shows that she’s a ******** in the field. I will go through all the measures to make sure that this person is found and dealt with, we can never work very hard for ********s and it’s not the first time I’m dealing with this. Why is it so easy for Old Mutual’s employees to take advantage of us? Why is it always Old Mutual because I’m sure the company knows that almost everyone is complaining about this and yet nothing is being done. It shows we’re not safe because I don’t even know this consultant who has my details, I want the company to deal with her because I will go through all measures to make sure that she faces the law!
TD
Thabisa D's update13 Oct 2025, 12:22
Reviewer Update
Old Mutual please find your consultant Nokuthula Mhlawuli that keeps on opening these *****ulent policies with my name and details. I do not even know this person, I’m so furious because this is a ******** act and it shows that she’s a ******** in the field. I will go through all the measures to make sure that this person is found and dealt with, we can never work very hard for ********s and it’s not the first time I’m dealing with this. Why is it so easy for Old Mutual’s employees to take advantage of us? Why is it always Old Mutual because I’m sure the company knows that almost everyone is complaining about this and yet nothing is being done. It shows we’re not safe because I don’t even know this consultant who has my details, I want the company to deal with her because I will go through all measures to make sure that she faces the law!
Old Mutual's replyOfficial
13 Oct 2025, 12:40Hi again Thabisa,
Thank you for the additional information. We are following up regarding this.
Regards
Old Mutual Complaints Management
Thank you for the additional information. We are following up regarding this.
Regards
Old Mutual Complaints Management
Old Mutual's reply13 Oct 2025, 12:40
Official
Hi again Thabisa,
Thank you for the additional information. We are following up regarding this.
Regards
Old Mutual Complaints Management
Thank you for the additional information. We are following up regarding this.
Regards
Old Mutual Complaints Management
