pV
prenash V

1 reviews | Active since Sept 2015

07 Aug 2025, 19:44

From Disappointment to Delight – Thanks to Laveto Heuvel

I would like to extend my sincere appreciation to Laveto Heuvel for the exceptional service I received. After a truly disappointing experience at the Stone Ridge branch—one that nearly led me to withdraw all my accounts from Old Mutual—Laveto's professionalism, empathy, and swift resolution completely turned things around.

It's rare to come across someone who genuinely listens, takes ownership, and restores confidence in a brand so effortlessly. Laveto is a true asset to Old Mutual, and I hope their commitment to excellent service is recognized and celebrated.

Thank you again for going above and beyond.

0
Replies (1)
Old Mutual
Old Mutual's reply07 Aug 2025, 23:23
Official
Good day prenash,
We are pleased to hear you are satisfied with our services and will inform the relevant department of your compliment.
Thank you for your efforts, we appreciate your feedback shared.

Regards
Old Mutual Complaints Management