PR
Phindiwe R
1 reviews | Active since Oct 2025
01 Oct 2025, 10:31
From 2018 my mother appears on Old Mutual but with no active Policy.
My husband and I has been with their funeral cover for a while, when we were upgrading my mother's cover whom was covered as extended the Consultant did not reactivate our old Policy living the whole family not covered. Instead she created new with my mother only living myself and my kids not covered, suspecting she just wanted to score a new sign in. My mother has passed on we went to claim, we find that she's sitting on 5 months from 2018 the Call Centre has been calling and amending 1 client's policy not trying to find new clients . Now my mother is not covered but we've been paying for her.
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Replies (5)
Old Mutual's replyOfficial
01 Oct 2025, 11:09Good day Phindiwe R,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply01 Oct 2025, 11:09
Official
Good day Phindiwe R,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
PR
Phindiwe R's updateReviewer Update
06 Oct 2025, 16:11Good day
Thank you for answering but even now we haven't received your call. What is making matters even worse is that the R20 000 cover that you talking about that is sitting on 5 months it was an upgrade which the consultant said it has no waiting period. Can you please be serious and take us serious and check our profile, you've been doing well for the past years now you've failed us you don't care if my mother is buried or not. The R1000 you have paid is for what? because we don't have a new Policy with you. My mother was added on the Policy from 2018 and an upgrade from was from May.
Check your recordings please!!!
Thank you for answering but even now we haven't received your call. What is making matters even worse is that the R20 000 cover that you talking about that is sitting on 5 months it was an upgrade which the consultant said it has no waiting period. Can you please be serious and take us serious and check our profile, you've been doing well for the past years now you've failed us you don't care if my mother is buried or not. The R1000 you have paid is for what? because we don't have a new Policy with you. My mother was added on the Policy from 2018 and an upgrade from was from May.
Check your recordings please!!!
PR
Phindiwe R's update06 Oct 2025, 16:11
Reviewer Update
Good day
Thank you for answering but even now we haven't received your call. What is making matters even worse is that the R20 000 cover that you talking about that is sitting on 5 months it was an upgrade which the consultant said it has no waiting period. Can you please be serious and take us serious and check our profile, you've been doing well for the past years now you've failed us you don't care if my mother is buried or not. The R1000 you have paid is for what? because we don't have a new Policy with you. My mother was added on the Policy from 2018 and an upgrade from was from May.
Check your recordings please!!!
Thank you for answering but even now we haven't received your call. What is making matters even worse is that the R20 000 cover that you talking about that is sitting on 5 months it was an upgrade which the consultant said it has no waiting period. Can you please be serious and take us serious and check our profile, you've been doing well for the past years now you've failed us you don't care if my mother is buried or not. The R1000 you have paid is for what? because we don't have a new Policy with you. My mother was added on the Policy from 2018 and an upgrade from was from May.
Check your recordings please!!!
Old Mutual's replyOfficial
06 Oct 2025, 16:12Good Day Phindiwe R,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply06 Oct 2025, 16:12
Official
Good Day Phindiwe R,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
PR
Phindiwe R's updateReviewer Update
11 Oct 2025, 14:22I'm waiting I'm over disappointed in you guys.
PR
Phindiwe R's update11 Oct 2025, 14:22
Reviewer Update
I'm waiting I'm over disappointed in you guys.
Old Mutual's replyOfficial
12 Oct 2025, 09:19Good day Phindiwe,
We are very sorry for the delay. We are following up regarding this matter.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up regarding this matter.
Regards
Old Mutual Complaints Management
Old Mutual's reply12 Oct 2025, 09:19
Official
Good day Phindiwe,
We are very sorry for the delay. We are following up regarding this matter.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up regarding this matter.
Regards
Old Mutual Complaints Management