********** POLICY

I recently saw that there is an deduction on my payslip for a policy by old mutual. I never opened any policy at old mutual. I visited the branch where I was informed that there was indeed a policy on my name I informed them that I never opened one and was the advised to come back with my ID payslip, and bank statement. On the 1st of November I returned to Old mutual where I was assisted to open a ***** case. The guy informed me that old mutual will be in contact with me within ten days to give me an update on the case. Today the 20th of November. I contacted the call center to check if there was any feedback. The lady I spoke to on the phone informed me that I was suppose to get an sms the day when the case was opened which I did not receive because the telephone number on the system was not mine but the number they where given when policy was opened. When I asked the lady when I would receive feedback she said she can not tell me but I will receive feedback it can be 20 days it can be 30 days she is not sure. So for now I must just wait for the feedback and every month they are still deducting from my salary for I policy I don't want and never agreed on having.