VM
Virginia M

1 reviews | Active since May 2014

22 Sept 2015, 13:26

********** Policy

On the 2nd of September I received an email from Old mutual thanking me for talking a retirement plan and a funeral policy with them and it stated that the consultant who was assisting me was Abel Aphane which I have never met. On the 18th I went to the Groblersdal branch to cancel all the policies that I have with them, I was told that the money will be paid within 15 working days, So today I received an sms from old mutual saying that I have to fund my acc so that they can debit their premiums, So I don't understand now which premiums they want to debit because I have indicated that I don't want to do business with them anymore, If your consultants can forge our signatures and give us policies that we never app**** for it means next time they are going to give themselves loans and then we will be forced to pay for them, because obviously our signatures will be appearing on the contract, So before that happens please pay my money back and stop sending me sms es, GET THIS I DON'T WANT TO SEE A DEBIT ORDER WITH AN OLD MUTUAL REFERENCE ON MY BANK STATEMENT WHEN I GET PAID!!!! I thought that you where a reputable company but sadly I was mistaken, So please lose my details!!!!!!

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Replies (1)
Old Mutual
Old Mutual's reply22 Sept 2015, 14:20
Official
Hello kgothakgi,

I am sorry to hear about the service you have experienced. We will investigate the matter and contact you directly to resolve.

Kind regards
Nicolette Du Toit
Complaints Management

Best regards,