********** opening of a policy
I recieved my pay slip this month, and to my surprise I noticed a deduction of R550.00 from old mutual. I have never spoken to a consultant about opening a policy nor have I ever provided my ID or Force number for authorisation of this deduction. I emailed you guys and sent my pay slip and bank statement for refund, where I was informed that it may take 3months for this policy to be cancelled. Excuse me?? Three months of me sending my pay slip and bank statement for ***** on your part? Here is your option you either cancel this policy immediately or you provide me with the information of the person who opened this ********** policy with my details and I will open a case at a SAPS and take this further. I have gone to my HR and I cannot cancel this from my side, I am not waiting 3 months for you to cancel *****. Your decision.
I refer to our conversation and emails. Thank you for bringing this matter to our attention. We have cancelled the policy and attending to the refund. This matter will be investigated by our Forensic team and the necessary action will be taken against the parties concerned.
Regards
Carol Olckers
Complaints Management
Old Mutual
I refer to our conversation and emails. Thank you for bringing this matter to our attention. We have cancelled the policy and attending to the refund. This matter will be investigated by our Forensic team and the necessary action will be taken against the parties concerned.
Regards
Carol Olckers
Complaints Management
Old Mutual