TC
TUMELO C

1 reviews | Active since Jul 2015

21 Jul 2015, 05:24

********** loans given to people who can't afford

I got two loans in Mitchells OLD MUTUAL, after being approached by one of their agents (RENE), who told me I would be paying less than R1100.00 for my OLD MUTUAL loans. <br> We went in to the branch and everyone knows him and treated him like a normal stuff member INCLUDING THE MANAGER and he just gave them my loan application doc's and the next thing, I was told to sign and amount given to me to pay back was lesser than R 1100.00 for both loans. My loan bill came back reflecting high amounts and when I went to complain at the branch I was never given a satisfying answer and I couldn't afford ,my account started to accumulate arrears which wasn't on the agreement initially. I sent an e-mail to DAVID PRICE the complaints manager from OLD MUTUAL, who was the investigating the matter after many people from LIBERTY found themselves strained as well cause of the same people and the same merits and they were helped accordingly but I'm being told I can afford the loans of which no one ever reviewed my expenses or anything there of, because all that information in the contract was ********** in the first place.

0
Replies (1)
Old Mutual
Old Mutual's reply21 Jul 2015, 08:02
Official
Hello TumeloChangule10,

Thank you for bringing this to our attention.

We will investigate and contact you directly to resolve.

Kind regards
Nicolette du Toit