********** Funeral policy

I have been paying a funeral policy since 2002 for myself and my mother. This policy was taken out at Bonitas and MEDSCHEME was the underwriters according to the policy document. In 2017 I found out that the policy was moved to Old Mutual Alternative Solutions and a updated policy document was supp**** by them. On 17 May 2021 my mom passed away and when I wanted to claim I was told that there are no funeral policies for either my mom or myself. I visited Alberton Branch in person and submitted a claim online. I phoned numerous times and were send from pillar to post when I already had a lot of stress and a broken heart. All of this with NO resolution. Pathetic client service. ABSA has confirmed that Old Mutual is receiving the debit order. Reference supp**** by ABSA: OM ALTS-***M