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gloria M
1 reviews | Active since Jan 2018
05 Oct 2021, 08:47
********** experience with Old Mutual
I've had a very bad experience with Old Mutual. I have a funeral policy and had to submit a claim in Aug and I was told that I'm still under waiting period whereas I had already paid the 6 premiums. The excuse that I got is very lame and doesn't make sense it actually disputes what is written on the contract that I got when I signed up for the policy. I will not let them get away with this. I will never recommend the old mutual funeral cover to anyone.
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Old Mutual's replyOfficial
05 Oct 2021, 08:53Good day Gloria
We received your review of 5 October 2021.
We regret to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
We received your review of 5 October 2021.
We regret to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,
Old Mutual's reply05 Oct 2021, 08:53
Official
Good day Gloria
We received your review of 5 October 2021.
We regret to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
We received your review of 5 October 2021.
We regret to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints Management
Best regards,