********** disgraceful company.
So someone supposedly tried to use my ID number to get a loan from Old Mutual, Old Mutual then flagged the application as ***** and then proceeded to list my ID with South African ***** prevention services so my Id wouldn’t be allowed to used for any credit services. I called Old Mutual ***** department and they asked for me to provide an affidavit, certified ID and signature specimens so they could investigate and remove my name. I sent them all documents required and here I am 6 months later with no resolution and no feedback from them.
Whenever I call Wade Atkins from the ***** department he tells me he will follow up with the assigned investigator but never gets back to me. I have impeccable credit score which I can’t even use because my ID is listed by Old Mutual. I need to beg to get any assistance from them. Right now I can’t get any sort of home loans, car finance, and I can’t even renew any of my cellphone contracts because of this. My life is in limbo because of Old Mutual. I am not even a client of theirs but I am in their mercy. You guys are ruining my life and no one seems to care.
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
