1 reviews | Active since Sept 2016

23 Jun 2021, 14:37

********** deduction in my payslip

Two weeks ago I saw on my payslip that there is a deduction for old mutual group schemes of R352 and I never took a policy with old mutual group schemes can Old mutual refund my money and cancel this policy because instead of refunding me all the premiums from April to June they refunded me for one month premium only and when I check on the system this policy has not been cancelled. On the 4th June 2021 I went to East London Vincent Branch and opened a forensic investigation case up to today no one has contacted me I need to know who has opened a policy for me without my consent?? And I want to further report this matter to my Lawyers and sue that person so that he or she won’t ever do that again to anyone in his or her entire life, you can contact me at *** I am Vatiswa.

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Replies (1)
Old Mutual
Old Mutual's reply23 Jun 2021, 14:38
Official
Dear Mydarly M

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management