MM
Mbali M

1 reviews | Active since Jan 2018

06 May 2021, 09:40

********** debit order from Old Mutual

I have received a debit order of R102 in December I disputed it then deduct again now in April 20th after 4 months for the same amount, I can't dispute this debit order as they placed a stop or something on it, what a never! yet I have no business or policy or account with old mutual that I know off. What ****ed me off is the fact that they placed something on the debit order so that I won't be able to dispute its even worse. The reference on the debit order : OLDMUTUAL ***4BC null. Please action and and stop de*****ing people thinking they won't come after you. If you want sales do they right thing and follow FAIS regulations

0
Replies (2)
Old Mutual
Old Mutual's reply06 May 2021, 09:44
Official
Dear Mbali M

Thank you for the review.

We apologise for the inconvenience caused. We will investigate and resolve with you directly.

Regards
Thabiet Mintin
Old Mutual Complaints Management
MM
Mbali M's update06 May 2021, 09:51
Reviewer Update
At the branch they had advised that I have no active policy so what on earth am I being debited for