********** activities done by Old Mutual

Two months ago I went into Old Mutual in Mamelodi, Mams Mall in Pretoria to be exact, to enquire about a life cover policy. I was assisted by a financial advisor in there, who never bothered to tell me his name. He advices me that a nurse will need to make arrangements with me to do blood tests and the policy will only be effective after the tests results. Indeed a nurse called me two times trying to arrange to meet, while enquiring I opened a policy elsewhere because I found them cheaper.

Weeks ago I received documents that the policy at Old mutual was opened but to my surprise I did not consent for them to continue with the process and the cover amount had changed. I immediately went into the branch and tried to get them to close it but unfortunately listening skill lacks in that branch or they are clearly chasing sales. The lady I found at the front desk pretending to be listening, took my ID, asked for my fingerprints several times, then gave me some paper with login details and told me I can use that to go online, I became furious because clearly she was opening something else without my convent when I came to solve the same matter.

When I finally went to the person that opened the policy, he requested I come with a bank statement to close the policy, I immediately left and never returned because I was annoyed because he is not showing any remorse for opening the policy without my consent and also having trust issues.

I then went to a different branch wanting to open a ***** case, unfortunately they spoke to me and asked that I do not do that but atleast they assisted me in closing the policy.

I was letting it go but a part of me felt I need to write this because if people like me do not report ********** activities like this a lot of people will suffer in the hands of people we trust.

I did not get the financial advisor's name but at a different branch that assisted me in closing the policy I heard that they said he is Esrom. Please investigate this matter and sort it out.