********** Activities

Ref number: CCCPC***3 Ref number: GSENQ*** Ref number: CET***2

I have requested all my policies contracts and I haven’t received anything. I have included my identity number but my request has not been received. I have also asked for an investigation on my policies as one of your employee has been opening policies and signing electronically for me which is a ********** . I have been alerted to this by my bank when debit orders went through. I was very alarmed as I don’t have debit orders for month end all my debit orders are for the 15th. I am very disappointed by your service the question now is how many of the policies I am paying for were not opened by me hence the request so I can compare the signatures cause I am paying for policies below R100 and I don’t remember them or when were they opened so when this happened it actually made me realize that something is not right with old mutual. I am getting nothing from you or is this how old mutual does business with their customers, I have been with old mutual for over 15 years and be treated this way clearly says you don’t care about my business with you.