*****ulant transactions that cannot be reversed

i am very disappointed in how you do things honestly, i will be closing my accounts as well as moving everything i have with you.

i went to the newtown branch to get assistance because there was a *****ulat transaction that went of my account in dollars and i have no idea what it is, i went into the branch and i was told to contact the merchant first before i could have a dispute done or log a ***** case and go to the police station and get an affidavit in order for them to investigate it. i have no idea who did the purchase on my account i lost my card 2 weeks ago and have a new card i have not signed up to anything online but why do i have to go through all of this i mean u are my bank and u are suppose to look after me and this is how you treat your clients, i am very sorry but i am extremely irate and i am moving my business to a bank that will look after me in cases like this.