1 reviews | Active since May 2018
**********! No integrity!
I don’t even know why Old Mutual opened transactional accounts because they do not even know processes when ***** happens on your account, unless they are the ones accessing clients accounts and transfer money out without their authorization! ***** happened on my account and they couldn’t care that I am a pensioner depending on my pension fund money to survive and told me that I should’ve reported the matter immediately. I explained that my SIM card was ported without my knowledge and not understanding what porting is I called Vodacom to try solve the matter not knowing that the people porting my number were accessing my accounts and transferring my only surviving savings to their account. Nwabisa Mazimela emailed me to tell I should have read terms and conditions and unfortunately they investigated and this was my fault for only reporting the matter “later” . You are not acting in Integrity!
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
It has been 48hours since you acknowledged my complaint . No one has called or provided feedback yet I received an automated survey CRM:*** to rate my “resolved” complaint . I’m not sure if I fully understand “resolved” as your meaning clearly means something totally different as no one has called or looked into this matter?
Please look into this urgently and provide feedback as I’m to this date still suffering from the loss your “bank” caused me and my family.
It has been 48hours since you acknowledged my complaint . No one has called or provided feedback yet I received an automated survey CRM:*** to rate my “resolved” complaint . I’m not sure if I fully understand “resolved” as your meaning clearly means something totally different as no one has called or looked into this matter?
Please look into this urgently and provide feedback as I’m to this date still suffering from the loss your “bank” caused me and my family.
We received your update.
I will contact you before 12 this morning.
Regards
Coleen Aanhuizen
Best regards,
We received your update.
I will contact you before 12 this morning.
Regards
Coleen Aanhuizen
Best regards,
