BS
Boipelo S

1 reviews | Active since May 2018

10 Aug 2020, 16:11

**********! No integrity!

I don’t even know why Old Mutual opened transactional accounts because they do not even know processes when ***** happens on your account, unless they are the ones accessing clients accounts and transfer money out without their authorization! ***** happened on my account and they couldn’t care that I am a pensioner depending on my pension fund money to survive and told me that I should’ve reported the matter immediately. I explained that my SIM card was ported without my knowledge and not understanding what porting is I called Vodacom to try solve the matter not knowing that the people porting my number were accessing my accounts and transferring my only surviving savings to their account. Nwabisa Mazimela emailed me to tell I should have read terms and conditions and unfortunately they investigated and this was my fault for only reporting the matter “later” . You are not acting in Integrity!

0
Replies (3)
Old Mutual
Old Mutual's reply11 Aug 2020, 11:32
Official
Dear Boipelo Sebogo

I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.

Regards

Coleen Aanhuizen
Old Mutual Complaints Management

Best regards,

BS
Boipelo S's update13 Aug 2020, 11:20
Reviewer Update
Dear Coleen

It has been 48hours since you acknowledged my complaint . No one has called or provided feedback yet I received an automated survey CRM:*** to rate my “resolved” complaint . I’m not sure if I fully understand “resolved” as your meaning clearly means something totally different as no one has called or looked into this matter?

Please look into this urgently and provide feedback as I’m to this date still suffering from the loss your “bank” caused me and my family.
Old Mutual
Old Mutual's reply14 Aug 2020, 09:12
Official
Dear Boipelo

We received your update.

I will contact you  before 12 this morning. 

Regards

Coleen Aanhuizen

Best regards,