lN
lungile N

1 reviews | Active since Sept 2018

02 Nov 2021, 15:40

********** AND ***** WITH ABSOLUTE PATHETIC SERVICE

I have been waiting for my provident fund payment for more than 8 weeks now. Old mutual keeps telling me SARS hasn't taxed payment as yet but I called SARS this morning and they told me they have taxed me and everything is done on their side all Old Mutual needs to do is payment. I call Old mutual but I'm being sent from pillar to post and no one is giving me a straight answer. i have already logged this complaint on hello peter about the pathetic service i am getting from old mutual, next i will go to social media and expose them. they probably want to do *****. how can you send my documents to SARS twice already whereas its already being taxed and SARS has confirmed that. THIS IS UTTER BULL. I WANT MY MONEY. THIS MONEY DOESNT BELONG TO OLD MUTUAL, ITS MY MONEY THAT I WORKED FOR.

0
Replies (3)
Old Mutual
Old Mutual's reply02 Nov 2021, 15:45
Official
Dear Lungile N

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management
lN
lungile N's update03 Nov 2021, 09:03
Reviewer Update
I am so unhappy about this pathetic service. I have called numerous times and I'm being told there is no manager/supervisor available. are you trying to tell me the whole department doesn't have a supervisor? on top of that you giving me attitude and telling me you just doing your job. I called the ombudsman and they cannot assist me either. YOU GUYS ARE ABSOLUTELY USELESS. I WOULD NEVER ADVISE ANY COMPANY OR INDIVIDUAL TO DO BUSINESS WITH YOU. YOUR ATTITUDE STINKS, YOUR SERVICE IS PATHETHIC, YOU ARE ********** AND HAVE THIS I DONT CARE ATTITUDE TOWARDS YOUR CUSTOMERS.
Old Mutual
Old Mutual's reply03 Nov 2021, 09:10
Official
Dear Lungile N

A complaints assessor will be in contact with you.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management