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Thomas M

1 reviews | Active since Mar 2014

28 Feb 2022, 15:51

**********!!!!

I made a 12k payment on 25 February into the Old Mutual Finance banking details found under "public recipients" on the FNB online banking list. Today i call them to confirm if payment was received and was thrown from pillar to post

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Replies (9)
TM
Thomas M's update28 Feb 2022, 15:57
Reviewer Update
This needs to be resolved ASAP!!! I really cannot make a R12 056.66 payment, send POP and be told the money is not found!!!
Old Mutual
Old Mutual's reply01 Mar 2022, 08:47
Official
Dear Thomas

The matter will be referred to our Old Mutual Finance complaints team, they will contact you directly to assist.

Regards
Old Mutual Complaints Management
TM
Thomas M's update01 Mar 2022, 09:49
Reviewer Update
How soon will they contact me?!?!?!?!?!? I made payment from FNB into FNB, why is it taking 10 years to reflect?!?!?!?!?!?!?!!?!?
TM
Thomas M's update01 Mar 2022, 11:08
Reviewer Update
I been responding, sent them the POP and settlement offer from Old Mutual Attorneys
TM
Thomas M's update01 Mar 2022, 13:03
Reviewer Update
FNB advised the money was paid into ***
TM
Thomas M's update01 Mar 2022, 13:40
Reviewer Update
Old Mutual Finance Complaints team also needs to understand what the word "urgent" entails
TM
Thomas M's update01 Mar 2022, 15:01
Reviewer Update
By who?!?!?!?!?!?!?!?!?!? Why has no one bothered to call me and provide recorded feedback?!?!?!?!?!?!?!?
TM
Thomas M's update02 Mar 2022, 09:27
Reviewer Update
What about confirmation that my 12k payment was allocated?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?
TM
Thomas M's update02 Mar 2022, 11:11
Reviewer Update
when will i get feedback?