MM
Mmatshepo M

1 reviews | Active since May 2020

15 Jun 2022, 12:02

**********

I took a premium holiday for 3 months in March , begin of June I start getting sms that my premiums are behind. I called oldmutual and followed the whatsapp option to resolve the issue. Their whatsapp responded saying there is no issues with my premium and I can email *** which I did and didn't receive any response. I called someone I know who works in house for oldmutual and he didn't see any issue on system so I thought it's fine it was just system issue until I received sms saying my policies have lapsed and paid up. Oldmutual is ******** and **********.

0
Replies (1)
Old Mutual
Old Mutual's reply15 Jun 2022, 12:03
Official
Dear  Mmatshepo 

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management