MM
Mmatshepo M
1 reviews | Active since May 2020
15 Jun 2022, 12:02
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I took a premium holiday for 3 months in March , begin of June I start getting sms that my premiums are behind. I called oldmutual and followed the whatsapp option to resolve the issue. Their whatsapp responded saying there is no issues with my premium and I can email *** which I did and didn't receive any response. I called someone I know who works in house for oldmutual and he didn't see any issue on system so I thought it's fine it was just system issue until I received sms saying my policies have lapsed and paid up. Oldmutual is ******** and **********.
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Replies (1)Old Mutual's replyOfficial
15 Jun 2022, 12:03Dear Mmatshepo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply15 Jun 2022, 12:03
Official
Dear Mmatshepo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
