***** , Tricking Clients !

I have 2 funeral policies from Old Mutual which I have been paying for for the few years without any problems. I then had a child in 2018 and went to an Old Mutual office to add my child to my policy. I was told to bring a birth certificate so that they can add the child. I never went back until I got a call from Old Mutual on the 06.08.2021 and spoke to Tasmeen who asked if I had any family members I want to add to my policy. I then gave her my child's details and she confirmed that the child will be part of my existing policy and will be added on the same premium I'm currently paying. My debit orders normally go off on the 25th of every month and they went through for August. When I woke up this morning I found that I had a debit order from OM of R102.00 and this shocked me.

I called Old Mutual and spoke to Tamia who then confirmed that I have 3 policies on my name. I asked her how come I have 3 policies and also why would I take another policy whereas I have an existing one ? She couldn't provide me with answers I was looking for and decided to cut my call.

This is so unprofessional of Old Mutual, I need answers and the call centre agent is not able to assist me. I am so annoyed right now , please fix this mess.