***** - pay back the money!!!!!

<p>Warning to other policyholders! I cancelled my policy due to better service and offerings by another service provider. However my premium continued to go off. Assuming that it would be refunded, ANOTHER premium went off the following month???? Thus TWO unauthorized premium collections. Then you have to call 20 numbers before reaching the right department who claims at first not to be aware of the cancellation, yet someone called you shortly after cancelling in an attempt to retain the business???? Finally record of cancellation is found and promises made to refund which did not happen. AGAIN you follow up with th same story that cancellation has not been done? If you cancel prematurely you pay penalties - by the way Old Mutual has the highest cancellation penalties. Now you are told you will be penalized twice for cancelling and then to transfer due to what seems a deliberate omission on their side - unacceptable! In addition no premium will be refunded but will form part of the pay-over to the new service provider. This means these premiums will form part of the penalty clause. I regard this as blatant ***** and insist that my premiums be refunded not to mention interest and bank charges. I will also notify the FSB to do an audit on how often this happened to other policyholders as I suspect that this is the rule rather than an exception.</p>