*****!!! *********** stuff!!!!

I am soo disappointed in the service that I am receiving from Old Mutual, on the 6th of May I went to an Old Mutual branch in Uitenhage, I went there to change my bank details nd also update my surname which was written incorrect from 2016. The *********** consultant committed ***** by opening another policy in my name without my consent. On the 31st of May a debit order of R112 went off on my new account, I went to the branch saturday the 01st of May to enquire aboout this debit order, only to be greeted by a bunch of *********** stuff who were more interested in covering for one of their own, after I told them that I am not aware of this debit order and I did not give my consent for a new policy as I am currently unemployed. Now ontop of this whole ***** issue the debit order on my original policy did not go through on my new bank account, I am soo fed up with your ****y service and I will take this further than this. Its been two weeks now waiting for a manager in the Uitenhage branch to call me and tell me what is happening with the ***** case. Old mutual has not deducted the premium this month, FB consultants are ignoring me and Brent sollidon is ignoring me after countless emails and lies from him, I have had enough of this company, I want this premium to be deducted so I can be able to go to another company with premiums that are up to date. I called customer care yesterday and once again *********** consultants said I must not worry.