***** & extremely bad customer service

I took out gap cover with Old mutual over a year ago and I sent through a claim for the 1st time. I sent all the documents to Insuremed as requested only for my claim to be declined due to having medical insurance and not medical aid. This is something I asked when registering and I was told that it wouldn't be a problem. They are now wanting to leave me with almost R 16000 worth of doctors bills when I've been paying my gap cover every month. Quick to debit your account but always an issue when you need to claim. Worst part of it all is the terrible customer service, they have been ignoring my emails. I have been a loyal to your brand for many years but after this customer experience it's definitely time to move on. I will definitely be reporting this to the Council of medical scheme's.