***** case

On the 24th of September 2022, I noticed a deduction from my payslip for the amount of R585. The same deduction happened again on the 24th October 2022. I then contacted Rand Water's payrol department and was informed that its an Old Mutual policy with policy number ***B6 and Old Mutual has to cancel the policy.

I then contacted Old Mutual several times and had all their forms completed and signed. On the 11th November 2022 I received a refund for both deductions and I then assumed that the policy is cancelled, only to find out that it was not cancelled and my November 2022 payslip still show the same deduction. Now I'm told the case is still under investigation and will have to wait until it is concluded. If it is not concluded how did they process the refund for the first 2 deductions?

Please urgently attend to this matter and process a refund and make sure the policy is cancelled. Here are the case numbers CEA*** / CET***