*****

I've been set aside for almost 2yrs/+ now since 1st week in December 2017. I canceled all policies in my name and I did not notice it was still coming out of a savings account with only enough emergency funds inside. I moved accounts and had explained to the consultant in Pinelands branch before paying out the funds that he has to cancel the account and had instructed him to take my new bank details if I owe anything or if the accounts were not up to date, which he took the details which I have proof and a copy of. And told me he will cancel as soon as the funds were paid into my account. The funds was paid out the same day within an hour of my visit. I assumed all details was changed as the funds was paid into my new bank account, therefore leaving the other account untouch. This was not the case. The supervisor assured me matters would be resolved in 2018 & 2019 again, but today 27th November 2019. I received a statement saying I need to pay them fees outstanding which for a year after canceling old mutual has deducted funds out the old account.