***** by employee
<p> i went to old mutual just to increase my premuims just to find out that someone tried opening a loan on my behalf its suprising that after i logged a complaint as ***** still an employee calls my and ask to approve my loan telephonically.first i never tried to open a loan how can person have all my information and why is old mutual not communicating with relevant person and checking work information.</p> <p>why if i raised a ticket as ***** they still open loan how comme.NEO PLEASE ACT PROFESSIONALLY</p>
Good day Charles
Thank you for bringing this to our attention.
I am sorry for the frustration this has caused you. I will investigate and resolve with you directly.
Regards,
Brent Sellidon
Good day Charles
Thank you for bringing this to our attention.
I am sorry for the frustration this has caused you. I will investigate and resolve with you directly.
Regards,
Brent Sellidon
I apologise for the delay in response.
We investigated this matter and confirm that the loan quotation was done without your consent. The matter has been addressed with the staff member and disciplinary action will be taken.
We sent a request to the credit bureau for the enquiries to be removed. We have also received confirmation that the queries have been removed by the credit bureaus (XDS, Experian and Transunion).
I am sorry for the inconvenience this has caused you.
Regards,
Brent Sellidon
I apologise for the delay in response.
We investigated this matter and confirm that the loan quotation was done without your consent. The matter has been addressed with the staff member and disciplinary action will be taken.
We sent a request to the credit bureau for the enquiries to be removed. We have also received confirmation that the queries have been removed by the credit bureaus (XDS, Experian and Transunion).
I am sorry for the inconvenience this has caused you.
Regards,
Brent Sellidon