***** by a consultant

Secunda branch or if I must say the consultant did a credit enquiry on my husband’s credit profile after surrendering a partial investment and we don’t understand why for the first time it happens after 18 years with the previous consultant it has never happened because we are not borrowing but taking from our own investment. The problem is after that there was a ********** credit application made at standard in May 2020 with my husbands details, because it was a first time we did not think it was old mutual but the second time, which he busted the branch January 2021, on the 11th. Same day On the 11 of January old mutual did again a credit enquiry and it was puzzling because again we were surrendering our partial investment and not borrowing any funds to our surprise there was a nedbank credit card application (*****) on the 17th of February 2021. We tried to call old mutual ***** department to report the incidents but instead of them following it up they are giving us lame excuses. Let me emphasize on this it never happen with the previous consultant only with this new consultant, twice seeing him and this happen. Can someone look at this because we have lots of policies with old mutual and surely we are considering moving them to another reputable reliable financial institutions but this is totally unacceptable. We require immediate feedback exactly on why did old mutual did a credit enquiry on my husbands profile.