*****

During Lockdown I realised that there was a unauthorized deduction on my salary. I emailed Old Mutual various times to stop this as I could not go in due to lockdown. They however could not assist me as I had to go in to verify my signature. I eventually went in with an affidavit from the police and proof of the deduction since September 2019. They took my details at the office and did the necessary paperwork. I received an sms and the lady also said they will be in contact within 10 working days. There was however no feedback yet and I had to phone and struggled 20 minutes to talk to a lady who said that they will now get back to me in 48 hours. I would have appreciated beter feedback as I regard ********** transactions as a priority as it is unauthorized money which is deducted every month and which continues the longer it takes. I have requested the interest and legal action to be taken against the guilty party. I have no problem with the people who assisted me at the office. I just have a problem with the duration and feedback which is delayed.