***** activities on savings policy and banking details

I have had two policies with old mutual for the past 3 yearssnd this year March I went to one of their branches to check if my policies were up to date and to my surprise I found out that I one of my policies they only received one payment. I found that strange because they have been debit the money off my account for years and that clearly shows that its OMG I even provided bank statements to show that, than the agent told me that they can see my money has been going to someone else's policies, than they told me they will escalate the matter and provide me with feedback back, time passed by and I Recieved and sms to tell me the name of the person who had my banking details registered under their polices. I than went back to them i don't know who this Felicia person is. Im starting to suspect that it could be their representative that was based at our work place cause i opened my policies at work Webhelp SA park town. It does make sense for someone else to have my banking details under their name and why did they only receive one payment from me than the next month the money was going to this Felicia person I don't know, that is *****. That's all the feedback I got a name, till this day i haven't Recieved my money back cause I told them I want to cancel it because it's clearly ***** but I don't think they are taking it seriously, how can you authorize banking details from someone else without them agreeing to the terms. That is *****, this has been going on for far too long now. I want my money back and compensation for all of this inconvenience caused. I no longer trust Old mutual, i even canceled my other savings policy with them cause I had two policies with them. The most annoying thing is everytime I would go there they are either offline, or their system is slow or not responsive, it cost money to travel to follow up for offline issues.