TK
Teboho K
1 reviews | Active since Nov 2018
08 Nov 2018, 11:59
*****
I am a client of old mutual, I have a funeral policy with them for my parents. In September 2018 I discovered that I have an additional policy that i do not know anything about. The policy was activated on 12/12/2018 policy no.69005p ********** 93; my ex-wife was made the beneficiary of that policy, I have made numerous inquiries and I was sent from polar to post without any assistance. I'm considering opening a case docket of ***** since I did not give the consultant permission to open policy for me. I am disappointed with the service that I received from old mutual.
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Replies (2)TK
Teboho K's updateReviewer Update
08 Nov 2018, 12:06The correct year that the ***** was committed is 12/12/2016
TK
Teboho K's update08 Nov 2018, 12:06
Reviewer Update
The correct year that the ***** was committed is 12/12/2016
Old Mutual's replyOfficial
08 Nov 2018, 14:01Dear Teboho
We received your review of 8 November 2018.
We are sorry to hear about your service experience. We are investigating this mater and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 8 November 2018.
We are sorry to hear about your service experience. We are investigating this mater and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply08 Nov 2018, 14:01
Official
Dear Teboho
We received your review of 8 November 2018.
We are sorry to hear about your service experience. We are investigating this mater and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your review of 8 November 2018.
We are sorry to hear about your service experience. We are investigating this mater and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
