TK
Teboho K

1 reviews | Active since Nov 2018

08 Nov 2018, 11:59

*****

I am a client of old mutual, I have a funeral policy with them for my parents. In September 2018 I discovered that I have an additional policy that i do not know anything about. The policy was activated on 12/12/2018 policy no.69005p ********** 93; my ex-wife was made the beneficiary of that policy, I have made numerous inquiries and I was sent from polar to post without any assistance. I'm considering opening a case docket of ***** since I did not give the consultant permission to open policy for me. I am disappointed with the service that I received from old mutual.

0
Replies (2)
TK
Teboho K's update08 Nov 2018, 12:06
Reviewer Update
The correct year that the ***** was committed is 12/12/2016
Old Mutual
Old Mutual's reply08 Nov 2018, 14:01
Official
Dear Teboho 

We received your review of 8 November 2018. 

We are sorry to hear about your service experience. We are investigating this mater and will contact you to resolve. 

Kind regards

Coleen Aanhuizen
Complaints Management

Best regards,