1 reviews | Active since Sept 2011
***** - 2 advisors earning from my policy
Hi ! I opened an old mutual policy with an advisory (One advisor ) back then in 2009. I recently logged on my app just to check if everything is in order . I discovered that there were 2 more advisors on my profile who were earning from my policy from me unaware. I wouldn’t have nominated 2 more advisors when I’m still in contact with the primary who earns about R110 from my policy. Yes ! Sometimes I do get calls from different advisors offering to review my policy, maybe on that call I’d ask a general question but I have not ever approved adding 2 additional advisors . It does not make sense to do so. I sent an email to old mutual to remove those advisors , in their response they wanted me to send them a signed letter in order for them to action my request . I did not send any letter asking for additional 2 advisors why do I have to do that now ? I’m asking kindly for Old mutual to remove the 2 advisors and kindly deposit all the monies they have collected into my bank account. It’s ***** what y’all are doing and from how many clients that are unaware are you benefiting from ?
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
This issue remains unresolved. I would like to understand how additional advisors were added to my policy, resulting in them earning from it. Please provide proof of any document I signed authorizing these advisors. Currently, there are three advisors assigned to my policy. Why do I need a total of three advisors? Who authorized this, and for what purpose? I need urgent clarification on this matter, especially after three years without resolution. I believe Old Mutual can do better than this.
This issue remains unresolved. I would like to understand how additional advisors were added to my policy, resulting in them earning from it. Please provide proof of any document I signed authorizing these advisors. Currently, there are three advisors assigned to my policy. Why do I need a total of three advisors? Who authorized this, and for what purpose? I need urgent clarification on this matter, especially after three years without resolution. I believe Old Mutual can do better than this.
