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I took out a funeral for my mum which was supposed to be under my name but due to age and all I was told that it will be under her name but I cn pay the premiums which I was ok with.

To my surprise I saw that a life policy has been added without my knowledge, I have sent an email to *** with the letter that I had to write and send to them which was on the 13 Feb 2020 even today no feedback. I sent a follow up email on the 26 Feb 2020 still no feedback. The debit order is combined with my Greenlite policy. I did reverse my last debit because I didn't any feedback from you guys. I want all my money back for the Life policy that was added without my consent and interest because we did not agree on that amount. Whats gonna happen to my Greenlite policy, lapse because of your mistake after paying for so long?????????