Frastrated

<p>I had a financial cries for the past two months, and i decided to cut half of my envestments with old mutual as i was paying more that R2000 with them , i wanted to leave only funeral cover and will activate my investment as soon as i am online financialy, I called OM call center and I was advised to send documents which will take 7 working day in a branch will take 3 to 5 working day, i managed to have the money deposited in my account, after then i found that there are still deducting from my salary slip and i phoned them for refund, i was advised to send to call center or go to the branch together with my salary slip and i went twice two the branch of which my application for refund was not processed from Head Office and i went the third time to the branch on the 20 September and this is where they started processing my application and tolk me that it will take 7 working days to process , I waited 7 days and when i call again they said i will get my refund in the mid of october , first i cancell because of financial situation and second 5 different consultant tell me 5 different story that made me more frustrated worse , I am now thinking of tally going out from them as it looks like should any thing happen or death within my funeral policies is going to traumetise me, i am no longer interested in old mutual as all documents requested i have already submitted, thanks for not taking care of their customers and i believe that all the money i paid to oldmutual has already made them millions and can not refund me just a thousand rand</p>