Fradulent Investment Account Opened: Difficult to close

<p>I received and SMS informing me the first debit was due on the 27th of August 2016.</p> <p> </p> <p>I immedietely called to cancel as I had not opened the account.</p> <p> </p> <p>I was told to forward a signed letter, which I did - I still have no confirmation that the debit will not go off my account or that the account will be closed as a matter of urgency.</p> <p> </p> <p>I contact customer care and rather than escalating the matter as this is ***** - they give me and e-mail address to forward the complaint to.</p> <p> </p> <p>Issues like this cause massive amounts of stress - as busy and huge as old mutual is some care for someone who is distressed and forwarding the inquiry on as a ******** case has been opened would've helped.</p> <p> </p> <p>I need feedback as a matter of urgency</p>