Formal Complaint Regarding Unprofessional Conduct and Incorrect Documentation – Dobsonville Branch

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the poor service I received from your sales consultant, Kabelo, at the Dobsonville branch.

I requested a document for a SARAF Death Claims benefit needed by the department of Labour. However, the document provided to me contained inconsistent and incorrect personal details, including my surname and ID number. When I raised this issue, I was informed that I should go to the SAPS Police Station to resolve the error. This is extremely unacceptable, as the mistake was created by your branch and not by me.

I find it very concerning that your staff could not issue a simple and accurate document, yet expected me to take responsibility for correcting their error. Additionally, the consultant’s attitude was rude and unprofessional, which added to my frustration during an already difficult time.