Formal Complaint Regarding Poor Service and Lack of Assistance

Dear Sir/Madam,

I hope this letter finds you well. My name is Anthony Lehodi Ramaboea, and I am writing to express my dissatisfaction with the service I recently received at the Old Mutual branch located at Church and Andries Street in Pretoria, opposite Sheet Street next to Capitec branch.

On the 8th of December 2023, I attempted to withdraw money from my account, but unfortunately, the transaction was unsuccessful, and I did not receive any withdrawal slip. Despite my efforts to resolve the issue, the employees at the branch were unhelpful and did not assist me in disputing the transaction.

To add to my frustration, I was informed that it would take an astonishing 10 days to resolve the matter. This delay is highly inconvenient and, in my opinion, unacceptable. As a loyal customer of Old Mutual, I expected a higher level of service and prompt resolution to such issues.

Furthermore, when I approached the manager at the branch, their attitude was disheartening. The manager seemed indifferent to my concerns, displaying a lack of empathy and professionalism. It is disappointing to experience such apathy from a representative in a managerial position.

I understand that occasional issues may arise, but the way this matter has been handled has left me deeply dissatisfied. As a customer, I expect to be treated with respect and urgency when facing problems related to my financial transactions.

I kindly request that you investigate this matter promptly and provide me with a detailed explanation of the reasons behind the delayed resolution. Additionally, I would appreciate it if you could take appropriate measures to ensure that such incidents do not occur in the future.

Thank you for your attention to this matter. I trust that you will address my concerns promptly and effectively.

Please call me on *** , ***

Sincerely,