Formal Complaint and Immediate Cancellation Request

I am writing to formally express my dissatisfaction with the service I have received and to state, unequivocally, my intention to terminate my relationship with this company.

For the past three months, your company has deducted premiums from my account a day earlier than the agreed debit date, without any communication or authorisation. This unauthorised change is unacceptable and reflects poorly on your adherence to agreed terms.

In addition, I have made multiple attempts to contact your offices to initiate the cancellation of my policy. Despite this, I have received no response or call back whatsoever. This lack of accountability and basic customer service has only reinforced my decision to take my business elsewhere.

To be clear, I have no desire or intention to continue with my policy. As such, I do not require any correction of the debit date. My expectation is simple:

1. My policy is fully cancelled before the next debit order date at the end of April 2. That no further deductions are made from my account 3. That I receive written confirmation of cancellation without delay

Should any further deductions occur or if this matter is not resolved promptly, I will escalate it through the appropriate regulatory channels without hesitation.

I expect urgent attention to this matter.